Shipping & Delivery

We ship to all 50 States, Canada and Mexico!

If we do not ship to your country, you can contact us and request for your country to be added to our Ship-To

How long will it take to receive my order?

  • Orders are fulfilled in one of our warehouse locations and sent out within 3-5 business days of receiving payment.
  • Orders are typically delivered within 3-7 business days for Domestic and 5-14 business days for International orders.

Delivery times may vary by location and weather.

Orders are shipped in the order they are received throughout the work week. If part of your order contains an item that is back-ordered, we may ship items separately. You will be notified via email if we do this to get prior approval.

Do you combine shipping?

Sometimes! It’s possible if orders are placed within 2-3 business days of each other and neither have been shipped out yet. Please contact us with your name and order numbers you wish to have combined so we can try to make this happen. Note that the sooner you let us know, the more likely we are able to accommodate!

  • We offer Free Standard Shipping for US Domestic Orders

Sorry, we can not offer free shipping on international orders outside United States or Mexico.

Buyer Shipping & Receiving Responsibility

Once your order has left our office and is scanned by the FedEx, SUBLIME is no longer responsible for lost, stolen, misdelivered, or damaged packages. It is Buyer’s responsibility to provide correct shipping address when making a purchase. We will not ship to an alternate address after your order has been placed.

If you believe your parcel has been stolen or misdelivered, please contact your local post office. Also ask your neighbors, sometimes packages get dropped off on the wrong porch or mailbox. If you see your mailman, let them know your tracking information and that you suspect a theft or misdelivery.

Can I expedite shipping?

We do not typically offer rushed or expedited shipping. If you have a special occasion or rush shipping request please contact us as soon as possible. Note you will be responsible for the added fee for faster delivery and item will not ship until payment is received for extra fees.

Return Shipping

You are responsible for any shipping fees in a return or exchange. See more information about returns and exchanges here: Returns & Exchanges

Import Taxes & VAT for International Orders

SUBLIME is not responsible for incurred VAT or Import Taxes for overseas deliveries. If Vat or Import taxes go unpaid and your order is returned to us, we can either ship the parcel back to you (additional shipping fees will apply) or treat the situation as a return. Returns are for store credit minus the restocking fee and do not include any paid shipping fees. Returns that contain items which are 3+ months old are subject to a 25% restocking fee.

How do I track my order?

Orders are shipped through the FedEx and tracking information will be emailed to you once your order has been fulfilled and shipped out. You can track your package by logging into your account or going to fedex.com and entering the tracking number provided.

Can I cancel my purchase?

  • So sorry, but we do not accept cancellations on custom orders after they have been produced.
  • Oops—I’d like that top in a different size. Can you swap it out before shipping my order?
    The sooner you let us know about this mistake, the more likely we are able to accommodate. However, we cannot always guarantee we have stock on hand and we cannot hold items for you.
  • Oops—I put the wrong address on my order.
    The sooner you let us know about this mistake, the more likely we are to be able to accommodate. Note that you are responsible for any additional fees that may incur with the change of address (particularly if you change it from domestic to international).

Reach Us

Address

1700 Barton Hills Drive
Austin, Texas 78704

Contact

(888) 739-2425
sales@sublimemattresses.com

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