File a Claim
Questions? Give Us a Call. (888) 739-2425
You will need your original receipt or cancelled check or credit card receipt and the Mattress law tag to proceed.
We would like to take this opportunity to outline a couple of important points regarding your warranty claim:
- The bedding must have a Law Tag and must be free from any stain, burns, torn fabric, watermarks, or discoloration to qualify for a warranty return.
- SUBLIME does require all King and Queen set MUST have center support(s). This can be a center leg and/or 5 hardwood slats.
- Should you need to utilize our delivery service to exchange the products, there will be a $50.00 delivery fee.
- Only defective merchandise will be replaced, this may lead to the fabric not matching if only once piece of the set is defective.
- If you are approved, please contact your local store to set-up an appointment with the Store Manager. The best times for individualized service is Monday through Friday.
Once we receive your request forms, please allow up to two weeks for us to contact you to schedule a service appointment. Should you need additional assistance, please contact us directly at 1-866-739-2425 Monday through Saturday from 8:30 a.m-6:00 pm. CST. We look forward to helping you rest easy.
SUBLIME Customer Service
WHAT IS COVERED
- Body Impressions of 1.5 inches or greater
- Pillow-top or fabric lumping or shifting
- Torn Handles
- Coils or Wires broken or protruding
- Box Springs splits in wood frame
- Box Springs that sag (only if properly supported)
WHAT IS NOT COVERED
- Any bedding that has a stain, unsanitary conditions, burns, watermarks, discolorations or bodily fluid(s)
- Body Impressions under 1.5 inches
- Structural damages due to improper framing or center support
- Any bedding without a Law Tag
- Mattress Fabric and Stitching
- Comfort preferences
- Bed Height
- Replacement of another piece in the sleep set, unless defective
- Non-matching mattress and box spring (mismatched Manufacturer’s)